Privacy Policy

CARE360 SERVICES LIMITED – Privacy Policy

Company Number: 16476656 (UK)
Data Protection Officer: Victor Solomon
Email: data@mycare360.care
Telephone: +44 203 995 0891
Address: 88 Woodhead Road, Sheffield, United Kingdom

Data Retention: Personal data is kept for 7 days after cancellation.

1. Information We Collect

When you use our app, we may collect the following information:

• Personal Data: Name, email, phone number, postal code, and other registration information.

• Device Information: Device type, operating system, app version, IP address, browser type, and device identifiers.

• Usage Data: How you interact with the app, analytics, and activity logs.

• Location Data: If you permit, we may collect approximate or precise location to provide services.

• Special Category Data: Health or sensitive information you provide voluntarily.

2. How We Use Your Data

We use your data to:

• Provide and manage app services.

• Improve app functionality, troubleshoot issues, and analyze usage trends.

• Send updates, notifications, or marketing communications if you consent.

• Comply with legal obligations.

We only process personal data when lawful: to perform a contract, comply with legal obligations, or for legitimate interests where your rights are respected.

3. Data Sharing and Disclosure

We may share your data with:

• Service providers under strict confidentiality agreements.

• Business partners if merging or transferring parts of the business.

• Regulatory authorities when required by law.

We do not sell or rent your personal data.

4. Tracking and Analytics

We may use analytics tools, cookies, or tracking pixels to improve user experience. You can manage tracking preferences in your device settings.

5. Your Rights

Under GDPR/UK law, you have the right to:

• Access your personal data.

• Correct inaccurate or incomplete information.

• Request deletion (right to be forgotten).

• Restrict or object to processing.

• Receive your data in a structured, machine-readable format (data portability).

Requests are free unless clearly unfounded or excessive. We respond within 1 month.

6. Data Security

We protect your personal data using administrative, technical, and physical safeguards. Data is encrypted in transit and stored securely. Only authorized personnel can access your information.

7. Changes to this Policy

We may update this Privacy Policy periodically. The latest version will be posted in the app and on our website.

8. Contact Us

For any questions, concerns, or to exercise your privacy rights, contact:

Data Protection Officer: Victor Solomon
Email: data@mycare360.care
Phone: +44 203 995 0891
Address: 88 Woodhead Road, Sheffield, United Kingdom

9. Complaints

If you are not satisfied with our handling of your data, you may contact the UK Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/concerns/
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: +44(0)303 123 1113